How May We Help?

If you have already utilized our store locator and were unable to find a retailer in your area, please call into our Customer Experience department at 800-645-3733 so that we can help you find the best solution. You can also recommend that your favorite eyecare provider carry Dilli Dalli using this form: HERE

Sorry you are not happy with your Dilli Dalli product. To start a return, the best way would be to reply to your order confirmation email you received when placing your order. If you cannot find that email click here to fill out the return form to start the process. (Please note: certain Personal Protection items are not eligible for returns due to safety concerns)

Currently we do not authorize Dilli Dalli frames or accessories to be sold online, except for the here on the official dilli dalli site where we currently sell accessories. You can purchase Dilli Dalli eyewear and accessories through your local eyecare provider. If you need to find an authorized Dilli Dalli location you can find one here. Or you call into our Customer Experience department and we will help you find a location at 800-645-3733.

Yes! Check out our retail locator. And we continue to expand! We look forward to being able to service your area in the future. If you would like to recommend that your favorite eyecare provider carry Dilli Dalli, please use this form.

Or if you are an eyecare provider or distributor interested in Dilli Dalli, let us know here.

To switch out your strap, simply pull the plug out with the help of your nail and it should pop out generally easily. To put in your new strap, just push the plugs into each hole at the end of the temples and you should be good to go.

Check out our YouTube Video here for a tutorial on attaching your child’s ear locks to their Dilli Dalli frame.

We do not recommend applying heat to our frames. Heating our frames may compromise the integrity of the glasses. If the frames are pushing on your child's ears, we suggest revisiting your eyecare professional to ensure the glasses are adjusted properly. Additionally, you could also try out our Dilli Dalli ear locks. They are a substitution for our straps and can be helpful for ensuring a better fit around the ear.

If lenses are cut to size, or slightly oversize, they should not fall out due to the deeper groove design of our Dilli Dalli frames. They have been edge tested to very steep RX prescriptions without incidence.

Of course, it is possible with extended pulling and tugging to dislodge a lens, after all lenses are not permanenly inserted, as they need to accomodate a new presection. Although it is not the norm.

If lenses do pop out, we recommend you bring them to your eyecare professional, as it is possible to insert them incorrectly.

If you are experiencing lenses that are loose or popping out of your frames, please revisit with your original eyecare provider, as it is possible to insert them incorrectly on your own.

Gently clean with lukewarm water and mild soap. Dry with a soft paper towel. Never use alcohol or any harsh, abrasive chemicals.

Dilli Dalli warranty claims are handled through your eyecare professional and vary based on provider. We recommend that you contact your eyecare professional who should be able to let you know if your frames have warranty coverage or not.

To enter your child into our weekly photo contest, simply post a picture of your child on Facebook, Instagram, or Twitter and use the hashtag #DilliDalliKids when posting. We also encourage you to tag us @dillidallieyewear although it’s not required to enter our weekly contest.

Check out our social media pages to see more pictures of everyday kids sporting our frames! And be sure to enter our social media contest to get a chance to be featured and win a prize. HERE Instagram: https://www.instagram.com/dillidallieyewear/ Facebook: https://www.facebook.com/DilliDalliEyewear Twitter: https://twitter.com/dillidallicvo

We would love to have you share your feedback about your experience with your Dilli Dalli frames. Currently, you can post your review directly to our website or to our Facebook page. On Facebook click the ‘review’ tab. Next, click ‘yes’ under the prompt, "Would you recommend Dilli Dalli Eyewear?" and then you'll be prompted to write your review. If you’d like to add a picture to your review as well, we’d love to see your little one rocking their frames!

At Dilli Dalli Eyewear, we understand that infants and young children in glasses need frames that not only support their active lifestyles but their continuous growth as well. Our entire IntelliFlex SoftTouchTM frame collection is designed with soft touch bridges ideal for pediatric fitting. This is due to the flare of the nose pads and the cushion material we use which ensures a comfortable and exceptional fit for developing children.

Because every child is different, we recommend that you speak with your local eyecare professional for fitting recommendations, as your child's size and prescription could restrict what size/shape they can wear.

Our new Dilli Dalli frames with metal fronts and our European, adjustable, wing pad design allows the eyecare professional to keep the frame off your child’s cheeks.

First, never heat the frame. We suggest you try out our Dilli Dalli ear locks. They are a substitution for our straps and can be helpful for ensuring a better fit.

The length of the temple is in proportion to the frame front size. If “too long,” you can use ear locks for a special, secure fit. The Dilli Dalli SoftTouchTM collection frames are one piece and parts are not replaceable or interchangeable. However, the temple lengths can be changed on the Dilli Dalli “metal” collection, due to its special metal front with SoftTouch temple construction. Your local optical shop is able to change the temple length, longer or shorter, for your child.

Because every child is different, we recommend that you speak with your local eyecare professional for fitting recommendations, as your child's size and prescription could restrict what size/shape they can wear.

No, Dilli Dalli frames are made of a proprietary rubber like material.